Headsets that use both USB and Optical connections will work!.It does not matter if the headset is wired or wireless - USB Only headsets will not be able to transmit audio to a Capture Card.A headset that plugs into the PS4 using USB Only will not have a workaround.The following information is directly from Elgato’s support page which can be found by clicking here. If you do not have this option please use this guide to create one.Īdditionally please use the following guide to disable USB selective suspend.Ĭapture Card Audio isn’t being picked up? Click the arrow to expand that list > select High Performance > close the window. You will see Balanced and Power Saver as options, and below that, 'Show additional plans'. You can do this by going to the Windows Start Menu on the taskbar > Settings (it may look like a gear) > search 'Power' > choose 'Select a power plan'. If you are using an Elgato that uses a USB connection, please update your computer's power plan to High Performance. To add your Blackmagic Capture Card, add a new source in Streamlabs Desktop and click Blackmagic Device.

You may need to uninstall/install those from Device Manager Here is a list of places to find drivers for Avermedia, Elgato, and RazerĬapture cards from Magewell or Blackmagic are typically driverless and use the generic Windows driver

If all of this fails, you may need to uninstall the software & drivers for your capture card and re-download their software/drivers. Try restarting your computer if you cannot find the program that is using the device. Close out of any other software that could be using the device. This is often caused because of the Capture Card being in use someplace else, such as: with another software is using the device, another Scene in Streamlabs Desktop has another source for it active, or etc. Unless you are using the Elgato 4k 60 Pro Capture Card, in which case you need to download the (4K Capture Card Utilities ) and you need to select “Elgato Game Capture 4K 60 Pro(Video)(#01)”) This is due to Elgato’s primary software not functioning with this device. In the Video Capture Device source Properties and not anything else Make sure the Device is set to Elgato Game Capture HD (or your device’s driver for Avermedia, Razer Ripsaw, etc) If on PS4: Visit the Settings > System section of the PlayStation 4 interface, and turn off Enable HDCP. Then if you need to add it to another scene choose Add from existing and not Create New. Once it's completely removed, re-add it in a singular scene.

You can check that guide out by Clicking Here!ĭelete all of your Capture Card sources in all of your scenes. If you have not yet checked out our guide on how to get started with a capture card

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